AI-Powered Customer Support Automation

Ebot auto-resolves 80% of support tickets with sub-minute first responses -- letting agents focus on the conversations that truly need a human.

80%

Tickets auto-resolved

< 45s

Average first response

93%

Customer satisfaction

3.2x

Agent throughput

The Challenge

Ticket volume was outpacing the team.

Growing ticket volume overwhelming support agents during peak hours

Repetitive inquiries consuming 60%+ of team capacity

Inconsistent response tone, formatting, and SLA adherence

Slow document look-ups delaying resolution for common requests

No unified view across email, chat, and helpdesk channels

The Solution

Ebot handles the volume. Agents handle the nuance.

AI triages incoming tickets by intent, urgency, and sentiment in real time

Auto-drafts context-aware replies using past resolutions and knowledge base

Fetches relevant docs, FAQs, and account details before agent sees the ticket

Escalates complex edge cases with full conversation summary to senior agents

Unified analytics dashboard tracks CSAT, first-response time, and resolution rate

Process

How Ebot works.

Step 01

Intelligent Triage

Ebot reads every incoming ticket -- email, chat, or form -- classifies intent and urgency, and routes it to the right queue or auto-resolves instantly.

Step 02

Knowledge Retrieval

Pulls answers from your knowledge base, past tickets, and product docs to draft accurate responses before an agent even looks.

Step 03

Smart Escalation

Flags edge cases, attaches a full conversation summary and suggested resolution, and routes to the right senior agent.

Step 04

Continuous Learning

Tracks resolution quality, CSAT scores, and agent edits to improve response accuracy over time. Full audit trail included.

Technology

Powered by proven tools.

Zoho Desk

LLM AI Engine

Knowledge Base API

Sentiment Analysis

Secure PII Handling

Real-time Analytics

Ready to transform your support?

See how Ebot can handle the volume so your team can handle the conversations that matter.

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